Join Talinzo as a Remote Customer Support Specialist on our Night Shift team!
At Talinzo, we are a UK-based, innovative technology company dedicated to delivering state-of-the-art digital talent solutions. Our agile approach encourages collaboration, transparency, and continuous learning. We pride ourselves on an inclusive culture that empowers every team member to thrive and grow. As we expand, we are looking for a motivated Remote Customer Support Specialist to join our night shift workforce and help us provide reliable, seamless assistance to our clients.
This role is perfect for candidates who balance autonomy with teamwork, value flexibility, and appreciate a quiet, focused night working environment. If you’re digitally savvy, experienced with remote work, and ready to play an essential role in supporting our customer base during evening hours, this is the opportunity for you.
Responsibilities:
- Provide timely and professional customer support via email, chat, and phone, ensuring all client inquiries during the night shift are handled efficiently.
- Utilise customer support platforms such as Zendesk and Freshdesk to log, track, and resolve client issues accurately and promptly.
- Manage customer relationship management (CRM) systems to update records, monitor communications, and identify opportunities for service improvement.
- Work independently within a remote setting, maintaining focus and meeting performance targets while supporting a distributed team.
- Proactively identify and troubleshoot problems, escalating complex issues to the appropriate internal teams when needed.
- Adhere to scheduled shifts including the night hours, ensuring full coverage and availability to support customers in different time zones.
- Participate in ongoing training programs to stay current on product updates, customer service techniques, and company policies.
- Collaborate with colleagues across departments through virtual meetings and communication tools to maintain a cohesive support experience.
Qualifications:
- Excellent written and verbal communication skills, with the ability to convey information clearly and empathetically.
- Proficiency in customer support software such as Zendesk or Freshdesk and experience working with CRM platforms.
- Demonstrated problem-solving abilities and strong time management skills, capable of working independently in a remote environment.
- Previous experience working remotely, preferably within customer support, demonstrating self-motivation and discipline.
- Availability and willingness to work night shifts as per the UK timezone requirements.
- Comfortable using digital tools and technology, with a good understanding of remote work best practices.
Benefits:
- Fully remote role offering the flexibility to work comfortably from your home during night hours.
- Competitive salary reflecting your skills and experience, with regular performance reviews.
- Flexible scheduling within night shift hours to support your work-life balance and personal commitments.
- Paid breaks during shift hours to ensure wellbeing and sustained focus.
- Clear career progression pathways within Talinzo, including ongoing paid training and development opportunities.
- Wellness support initiatives aimed at promoting mental and physical health for remote employees.
- Employment compliant with UK labour standards including statutory leave and benefits.
- Strong team collaboration despite remote setting, with supportive management and peer networks.
Why Apply?
Choosing Talinzo means joining a company that values its people, supports flexible and remote work, and respects your personal rhythms — especially if you thrive working through quieter night hours. We offer you an empowering and motivating work environment that recognises your individual contribution while fostering teamwork. If you want a remote night shift role that fits your lifestyle, provides stability, and offers opportunities to advance your career within a UK-based tech leader, Talinzo is the place for you.