About the Role
At Crestfield Insurance Group, a well-established and trusted name in the UK insurance sector, we understand the importance of combining reliability with genuine care—for both our clients and our people. We are seeking a Remote Insurance Claims Specialist to join our dedicated team, supporting our clients from the comfort of your own home. This role offers a balance of professional responsibility, flexibility, and the opportunity to contribute meaningfully within the insurance industry.
As part of a company that values continuous improvement and client trust, this position places a strong emphasis on clear communication, thorough claims processing, and compliance with UK insurance regulations. We provide an environment where mid-level professionals can thrive, offering structured training and opportunities for career progression, all within a supportive and inclusive culture.
If you are driven by accuracy, client satisfaction, and the flexibility that comes with remote working, this role is designed for you.
Key Responsibilities
- Accurately process a variety of insurance claims, ensuring adherence to company policies and UK insurance regulations.
- Maintain regular and clear communication with clients and internal teams using CRM software and digital communication tools.
- Manage your schedule effectively to meet deadlines and service level agreements in a home-based working environment.
- Investigate claim details thoroughly, verifying information and liaising with third parties as necessary to facilitate claim resolution.
- Provide excellent customer service by addressing claimants’ inquiries professionally and empathetically in compliance with data protection standards.
- Document all claim activities accurately within MS Office and CRM platforms for reporting and auditing purposes.
- Collaborate with colleagues and managers virtually, contributing to team meetings and training sessions to promote continual learning and process improvement.
Qualifications & Skills
- Proven experience in insurance claims processing within the UK market, preferably at a mid-level.
- Strong understanding of UK insurance regulations and compliance standards.
- Excellent communication skills, both written and verbal, with the ability to interact effectively in a remote setting.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM software for claims tracking and customer management.
- Efficient time management skills to ensure deadlines are consistently met when working autonomously.
- Preferred: Relevant insurance qualifications (e.g., CII certifications) or evidence of continuous professional development in insurance.
- Preferred: Experience working in remote insurance jobs or within a virtual team environment.
Benefits & Perks
- Remote work with flexible hours: Enjoy the freedom to structure your working day around your personal commitments.
- Competitive salary: Industry-aligned remuneration recognizing your expertise and experience.
- Comprehensive health benefits: Included as part of your employment package to support your well-being.
- Paid training and career development: Ongoing learning opportunities to support your professional growth within the company.
- Supportive team environment: Inclusive culture with approachable management ensuring you never feel isolated while working remotely.
- Structured onboarding and continuous support: Clear guidance and accessible resources to help you settle into your role confidently.
Why Choose Crestfield Insurance Group?
Joining Crestfield means becoming part of a company that honours professionalism and client trust while nurturing a genuine connection with its employees. We recognise that behind every claim is a person looking for dependable support, and behind every team member is an individual who deserves respect, encouragement, and opportunity.
We are committed to creating a workplace where your expertise is valued and your ambitions can flourish. Whether you are looking for greater work-life balance, career stability, or a way to expand your insurance expertise in a remote setting, Crestfield provides a foundation where all these goals align.
Our culture is approachable but professional, offering a unique blend of tradition and innovation that fosters confidence and growth. With us, you are not just filling a role—you are becoming a crucial part of a trusted team focused on excellence and care.
Explore this opportunity to build your future with a stable, forward-thinking employer who understands the evolving landscape of remote insurance careers.