Remote Part-Time Customer Support Specialist
Are you searching for one of the best part time remote jobs that offers flexibility, competitive pay, and a supportive team? Talinzo, a dynamic UK-based online marketplace known for connecting talented professionals with remote and freelance opportunities, is looking for a dedicated Remote Part-Time Customer Support Specialist to join our growing team. Enjoy working from home with flexible hours, while delivering exceptional service and support to our valued customers in a role designed to fit around your lifestyle.
Responsibilities
- Manage incoming customer inquiries through CRM software such as Zendesk or Freshdesk with accuracy and professionalism.
- Assist customers by resolving questions, concerns, and technical issues promptly and efficiently.
- Log and track customer interactions, feedback, and reported problems to facilitate timely resolution and service improvements.
- Collaborate remotely with team members to ensure high-quality customer service and share insights for continuous improvement.
- Maintain detailed and organized records of support tickets and follow-up communications to ensure customer satisfaction.
- Proactively identify potential challenges customers face and escalate complex issues to the appropriate department.
Qualifications & Skills
- Excellent verbal and written communication skills with a friendly and professional approach.
- Strong experience using CRM software, with familiarity in tools like Zendesk or Freshdesk preferred.
- Demonstrated ability to manage time effectively and work independently in a remote part-time role.
- Previous experience in remote customer support or related roles is highly advantageous.
- Strong problem-solving skills and a patient, empathetic approach toward customer needs.
- Ability to multitask while maintaining attention to detail and accuracy in all communications.
Benefits & Perks
- Competitive hourly rate reflective of your skills and experience.
- Fully remote position allowing you to work from anywhere within the UK.
- Flexible scheduling designed to support your work-life balance and personal commitments.
- Paid training to ensure you feel confident and supported in your role.
- A welcoming and collaborative team environment focused on growth and mutual support.
- Opportunities for career progression within an innovative and expanding company.
Why Join Us?
At Talinzo, we believe that the future of work is flexible, inclusive, and empowering. Our team thrives on diversity of thought, experience, and background, creating an environment where everyone can feel valued and inspired. As a part-time customer support specialist, you will contribute directly to enhancing our customer experience while managing your own schedule in a role designed to fit your lifestyle.
We are committed to providing meaningful remote opportunities across the UK, ensuring our employees have the resources and support needed to grow professionally and personally. Join Talinzo today to be part of an organisation that values your contributions and promotes career progression within a positive remote work culture.