Join Talinzo as a Remote Customer Support Specialist (Non Voice) – a role designed for those who value flexibility, excellent written communication, and meaningful work without phone involvement. If you are seeking Work From Home Non Voice Jobs based in the UK, here’s an exciting chance to be part of a company that prioritises work-life balance, career growth, and a supportive remote environment.
As a key member of Talinzo’s customer service team, you will provide exceptional support through written channels including chat, email, and social media, helping customers resolve inquiries efficiently and with care. Our remote-first approach enables you to work from the comfort of your home on a flexible schedule, aligning work with your lifestyle.
Responsibilities
- Manage customer inquiries via chat and email promptly, offering clear and accurate solutions without voice communication.
- Maintain and update detailed customer records and databases using CRM software such as Zendesk and Freshdesk.
- Collaborate with internal teams to resolve customer issues and share feedback for service improvements.
- Perform data entry tasks with accuracy and attention to detail to ensure up-to-date customer information.
- Prioritise and manage multiple cases efficiently, adhering to agreed service level agreements and quality standards.
Qualifications
- Excellent written communication skills with the ability to convey information clearly and professionally.
- Proficiency in CRM platforms such as Zendesk or Freshdesk and comfortable using standard computer software.
- Strong problem-solving skills paired with keen attention to detail to handle complex customer queries effectively.
- Basic computer literacy including data entry and time management capabilities to meet deadlines.
- Ability to work independently while contributing to a supportive remote team environment.
Benefits
- Fully remote position allowing you to work from anywhere in the UK, avoiding commute and promoting a healthy work-life balance.
- Flexible working hours to fit your schedule and provide autonomy over your day-to-day activities.
- Competitive salary reflecting your skills and commitment, with regular performance reviews.
- Comprehensive paid training to equip you with the tools and knowledge needed to succeed in the role.
- Health benefits tailored to support your wellbeing throughout your employment with us.
- Clear paths for career progression within Talinzo, encouraging growth and development in customer service and digital marketing domains.
- A welcoming, inclusive, and supportive team culture that values your contributions and promotes continuous learning.
Why Apply?
At Talinzo, we believe that a fulfilling career is about more than just the role—it’s about the environment, the people, and the opportunities to grow. If you are looking for a remote position that respects your time and talents, offers meaningful work without the stress of voice communication, and provides a platform for career advancement, Talinzo is the right place for you.
Our team is built on clear communication, mutual respect, and a genuine commitment to each other’s success. Joining Talinzo means becoming part of a company that supports your professional growth while helping you maintain a balanced, rewarding lifestyle. We look forward to seeing how your skills will contribute to our evolving customer service excellence.
How to Apply
To apply, please submit your up-to-date CV along with a concise cover letter via the Talinzo careers page. Ensure your application highlights your relevant experience and skills related to non-voice remote customer support. Applications that clearly demonstrate alignment with the role requirements and company values will be prioritised.
We appreciate your interest in Talinzo and encourage you to apply promptly for consideration in this competitive opportunity.