Part Time Home Based Jobs: Remote Customer Service Representative
Are you seeking a rewarding part-time role that fits around your home life and personal commitments? Heritage Support Services, a trusted UK service provider with over 20 years of customer-focused excellence, is inviting motivated individuals to join our team as Remote Customer Service Representatives. This role offers flexible hours tailored to support a fulfilling work-life balance, alongside a warm and supportive environment where your growth matters. If you value a role that combines work-from-home opportunities with ongoing training and benefits that truly support your wellbeing, this position is designed for you.
Key Responsibilities:
- Provide attentive and professional support to customers via phone, email, and live chat platforms in a part-time, home-based setting.
- Manage and update customer information accurately using CRM software such as Salesforce or Zendesk, ensuring data integrity.
- Resolve customer inquiries and issues efficiently with patience and problem-solving skills, maintaining a positive customer relationship.
- Prioritize daily tasks and manage your schedule effectively to meet agreed performance targets within flexible working hours.
- Participate actively in ongoing training sessions and team meetings delivered remotely to enhance your skills and service quality.
Qualifications & Skills:
- Excellent verbal and written communication skills, with a clear and friendly tone suited for customer engagement.
- Experience working remotely, demonstrating strong time management and self-motivation to work independently.
- Familiarity with customer relationship management (CRM) tools such as Salesforce, Zendesk, or similar platforms is preferred.
- Basic proficiency with IT systems and an ability to troubleshoot simple technical issues encountered during remote work.
- Strong problem-solving abilities combined with a patient, empathetic approach to customer service challenges.
Benefits & Perks:
- Flexible working hours tailored to your lifestyle, enabling a positive work-life balance.
- Home office allowance to help set up a comfortable and efficient remote workspace.
- Part-time contract with a competitive hourly rate and paid breaks to support your wellbeing.
- Access to employee support programs and continuous professional development through structured training.
Why Apply?
At Heritage Support Services, we believe every employee contributes to our enduring success. Join a company that values your individuality, fosters your career ambitions, and respects your time with flexible part-time home based jobs. If you want to build your career in a role that offers structured training, clear expectations, and a supportive remote environment, we encourage you to apply today and experience the benefits of working with a dedicated team committed to inclusion and growth.