Join British Home Solutions as a Home Advisor – Transforming UK Homes with Trust and Expertise
Are you passionate about helping homeowners enhance their living spaces? At British Home Solutions, we pride ourselves on delivering exceptional property services across the United Kingdom with a personal touch. We are seeking dedicated Home Advisors who thrive on building meaningful customer relationships and providing expert guidance backed by extensive product knowledge.
As a well-established leader in the home improvement consulting sector, our core values revolve around trust, reliability, and personalised care. We believe every home deserves a bespoke solution crafted with professionalism and warmth. Based throughout the UK, this role offers you the chance to work within a collaborative and customer-centric team that fosters growth, stability, and community spirit.
In this position, you will serve as a crucial link between homeowners and our range of property improvement services, advising customers with tailored recommendations that align with their needs while managing appointments and utilising CRM systems efficiently.
Key Responsibilities of the Home Advisor
- Conduct in-depth customer consultations: Understand homeowners’ needs, preferences, and budgets to tailor home improvement solutions.
- Advise on property services and products: Present clear, professional guidance on suitable home improvement options and materials.
- Schedule and coordinate appointments: Manage diary effectively to ensure timely and efficient customer interactions.
- Utilise CRM software: Maintain accurate records of customer interactions, follow-ups, and sales activities to enhance service delivery.
- Collaborate with sales and technical teams: Provide seamless communication and information flow to support project execution.
- Resolve customer queries and challenges: Employ problem-solving skills to deliver swift, satisfactory solutions and maintain high customer satisfaction.
- Stay updated on product knowledge: Continuously learn about new materials, market trends, and company offerings to remain a trusted advisor.
Essential Skills & Qualifications
- Proven customer service experience: Demonstrable history of engaging with clients to provide outstanding support and guidance.
- Background in sales or property services: Prior experience in home improvement or related industries is highly valued.
- Excellent communication skills: Ability to convey complex information clearly and interact empathetically with diverse customers.
- Competency with CRM software: Familiarity with managing customer data, scheduling, and sales tracking systems.
- Strong problem-solving ability: Confident in identifying issues and proposing effective, timely resolutions.
- Good understanding of home improvement products: Knowledge of building materials, renovation techniques, or property maintenance is a distinct advantage.
- Organised and able to manage time effectively: Manage appointments and follow-ups efficiently to optimise customer experience.
Benefits & Perks
- Competitive salary package: Attractive remuneration designed to reward expertise and commitment.
- Flexible working hours: Options designed to support work-life balance, including part-time shifts and varied schedules.
- Remote work opportunities: Ability to work from home or other locations to suit your personal needs whenever applicable.
- Performance bonuses: Incentives that recognise and reward outstanding customer service and sales achievements.
- Comprehensive training programmes: Ongoing professional development to deepen industry knowledge and enhance career progression.
- Employee wellness initiatives: Access to health and wellbeing programmes aimed at supporting both physical and mental health.
Why Join British Home Solutions?
Choosing British Home Solutions means becoming part of a company that values you as much as the homes we help improve. Our culture focuses on transparency, mutual respect, and shared success. We are deeply committed to investing in your growth, offering structured career development pathways that encourage you to build a fulfilling long-term profession in property services.
From comprehensive training to flexible working arrangements, we aim to support your ambitions while ensuring your role fits comfortably around your lifestyle. If you value the opportunity to make a tangible difference in customers’ lives through expert advice and personalised service, this role awaits you. Join us and help shape the future of home improvement across the UK.